Welcome to Melody Shop’s FAQ section! We’re here to help you with any questions about our musical instruments, shipping, payments, and more. As fellow musicians, we understand how important it is to get your gear quickly and in perfect condition.

About Melody Shop

Who is Melody Shop for?
Melody Shop caters to musicians of all levels worldwide (excluding some Asian and remote regions). Our target customers include:
  • Professional musicians needing reliable gear for performances
  • Music students looking for quality instruments
  • Music teachers stocking their classrooms
  • Hobbyists expanding their collection
  • Budget-conscious players seeking value
What makes Melody Shop different?
We combine musician-friendly service with:
  • Fast global shipping with premium carriers
  • Careful packaging by musicians who understand delicate instruments
  • Competitive prices across strings, brass, woodwinds, and accessories
  • No-hassle returns if you’re not completely satisfied

Products

What types of products do you sell?
We specialize in:
  • String instruments and accessories (guitars, cellos, bows, strings)
  • Brass and woodwind instruments and accessories (saxophones, clarinets, mouthpieces)
  • Percussion accessories (beaters, mallets, cajons)
  • General music accessories (stands, mutes, harmonicas)
Are your instruments suitable for beginners?
Yes! We carry products for all skill levels, including beginner-friendly outfits like our Clarinet Outfits and Alto Saxophone Outfits that include everything needed to start playing.
Do you sell left-handed instruments?
While we primarily stock right-handed models, some acoustic guitars are available in left-handed versions. Please contact [email protected] for specific inquiries.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
Orders process quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll try to accommodate your request.

Shipping & Delivery

Where do you ship?
We ship globally except some Asian countries and remote regions. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
Standard Shipping (Recommended):
  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Cost: $12.95 flat rate
Free Shipping:
  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Cost: FREE for orders over $50
How long does order processing take?
Orders typically process in 1-2 business days before shipping. You’ll receive tracking information immediately when your order ships.
Do you offer expedited shipping?
Our Standard Shipping via DHL/FedEx is currently our fastest option. For special arrangements (large instruments or urgent needs), please contact us before ordering.
Will I need to pay customs fees?
Depending on your country’s regulations, customs fees may apply. These are the responsibility of the customer and aren’t included in our shipping costs.

Returns & Exchanges

What is your return policy?
We offer no-hassle returns within 15 days of delivery. Items must be in original condition with all packaging. To initiate a return, email [email protected] with your order number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days depending on your payment method.
Do you offer exchanges?
Yes! For size or model exchanges, please indicate this when initiating your return. We’ll process the exchange once we receive your original item.

Contact & Support

How can I contact customer service?
Email us anytime at [email protected]. Our team based in San Jose typically responds within 24 hours.
What are your business hours?
Our warehouse operates Monday-Friday, 9am-5pm PST. Emails are monitored daily including weekends for urgent matters.
Where is Melody Shop located?
Our warehouse and headquarters are at:
1799 Hide A Way Road, San Jose, US 95129

Didn’t find your answer here? Our friendly customer service team is ready to help at [email protected]. Happy playing!

Play More. Pay Less. Repeat.