At Melody Shop, we want every musician to be completely satisfied with their purchase, whether you’re a student selecting your first clarinet outfit or a professional upgrading your brass accessories. If your item isn’t perfect, here’s how we can help.

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition. Please note:

  • Items must be unused, in original packaging with all tags/accessories
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged
Important Exception: For hygiene reasons, mouthpieces (including Bari/Trom/Euph Mouthpieces) and harmonicas cannot be returned unless defective. All bowed strings and guitar strings are final sale once opened.

Simple Returns Process

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our music specialists will review your request within 1-2 business days
  3. Package Securely – Use original packaging when possible. For delicate instruments like cello bows or brass mutes, add extra padding
  4. Ship Back – Send to: Melody Shop Returns, 1799 Hide A Way Road, San Jose, US 95129
  5. Receive Refund – Once we inspect and approve your return (allow 3-5 business days after receipt)

Exchange Process

Need a different size mouthpiece or string gauge? Follow the same steps as returns, but indicate you’d like an exchange. We’ll cover one-way shipping for exchanges of defective items.

Refund Information

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit cards (Visa/MasterCard/JCB): 3-10 business days depending on your bank
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items.

Return Request Template

To expedite your return, please include this information:

Subject: Return Request – Order #[Your Order Number] Dear Melody Shop Team, I would like to return/exchange the following item(s) from order #[Your Order Number]: Product Name: [e.g., “Alto Saxophone Outfit – Model X123”] Reason for Return: [e.g., “Wrong size”, “Defective item”, “Changed mind”] I understand I’m responsible for return shipping unless this is a defective item. Additional Notes: [Any special requests or details] Thank you, [Your Full Name] [Your Contact Email] [Your Phone Number – optional]

Damaged or Defective Items

If your acoustic guitar or brass instrument stand arrived damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping.

For international customers (outside our excluded regions), please allow extra time for customs processing during returns.

Questions? Our music-loving support team is happy to help at [email protected].

Now let’s get you back to making beautiful music!