At Melody Shop, we’re passionate about helping musicians at every level find their perfect instruments and accessories. Whether you’re a student selecting your first clarinet outfit or a professional upgrading your brass accessories, we want your shopping experience to be harmonious from start to finish.
Shipping Information
We ship worldwide (excluding Asia and some remote regions) with the following options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days before dispatch. You’ll receive tracking information once your order ships.
International customers: Please allow extra time for customs processing during returns. Duties and taxes are the customer’s responsibility.
Returns & Exchanges
We accept returns within 15 days of delivery for most items in original condition. Here’s how it works:
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days with your order number and reason for return
- Wait for Approval: Our music specialists will review your request within 1-2 business days
- Package Securely: Use original packaging when possible. For delicate instruments like cello bows or brass mutes, add extra padding
- Ship Back: Send to: Melody Shop Returns, 1799 Hide A Way Road, San Jose, US 95129
- Receive Refund: Allow 3-5 business days after we receive and inspect your return
Important Return Conditions
- Items must be unused, in original packaging with all tags/accessories
- Proof of purchase is required
- Return shipping costs are the customer’s responsibility unless the item arrived damaged
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless defective:
- Mouthpieces (including Bari/Trom/Euph Mouthpieces)
- All harmonicas & accessories
- Bowed strings and guitar strings once opened
Refund Information
Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method:
- Credit cards (Visa/MasterCard/JCB): 3-10 business days depending on your bank
- PayPal: Typically within 24 hours
Original shipping fees are non-refundable except for defective items.
Exchanges
Need a different size mouthpiece or string gauge? Follow the same steps as returns, but indicate you’d like an exchange. We’ll cover one-way shipping for exchanges of defective items.
Damaged or Defective Items
If your acoustic guitar or brass instrument stand arrived damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping.
Return Request Template
To expedite your return, please include this information:
Subject: Return Request – Order #[Your Order Number]
Dear Melody Shop Team,
I would like to return/exchange the following item(s) from order #[Your Order Number]:
Product Name: [e.g., “Alto Saxophone Outfit – Model X123”]
Reason for Return: [e.g., “Wrong size”, “Defective item”, “Changed mind”]
I understand I’m responsible for return shipping unless this is a defective item.
Additional Notes: [Any special requests or details]
Thank you,
[Your Full Name][Your Contact Email]
[Your Phone Number – optional]
Questions?
Our music-loving support team is happy to help at [email protected]. Now let’s get you back to making beautiful music!