Term and Conditions

Last Updated: [Insert Date]

Welcome to Melody Shop! These Terms and Conditions govern your use of our website (www.musicalecho.com) and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

Melody Shop serves musicians of all levels worldwide (excluding Asia and some remote regions), from students selecting their first instruments to professionals upgrading their equipment. Our product range caters to:

• String instrument players (guitarists, cellists, etc.)
• Brass and woodwind musicians
• Percussionists
• Conductors and music educators
• Ukulele and harmonica enthusiasts

2. Website Use

2.1 Access and Eligibility

You must be at least 18 years old or have parental consent to make purchases. We reserve the right to refuse service to anyone for any reason at any time.

2.2 Intellectual Property

All content on this site (images, text, logos) is the property of Melody Shop and protected by copyright laws. Unauthorized use is prohibited.

2.3 User Responsibilities

• Provide accurate account and payment information
• Not use our products for any illegal purpose
• Not reproduce, duplicate, or resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions and images, but cannot guarantee they are error-free. Colors may vary slightly due to monitor settings.

3.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Hygienic Products Policy

For health reasons, the following cannot be returned unless defective:

• All mouthpieces (Bari/Trom/Euph Mouthpieces, etc.)
• Harmonicas and accessories
• Opened strings (bowed strings, guitar strings)

4. Orders and Payments

4.1 Order Process

Orders are processed within 1-2 business days. You’ll receive an order confirmation email.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors even after order confirmation.

4.4 International Orders

Customers outside the U.S. are responsible for:

• Customs duties, taxes, and fees
• Providing accurate shipping information
• Any delays caused by customs processing

5. Shipping Policy

5.1 Shipping Options

Method	Cost	Delivery Time	Carrier
Standard Shipping	$12.95	10-15 business days after dispatch	DHL or FedEx
Free Shipping	Free (orders over $50)	15-25 business days after dispatch	EMS

5.2 Delivery Issues

If your instrument (e.g., acoustic guitar, brass stand) arrives damaged:

1. Contact us immediately at [email protected]
2. Include photos of the damage
3. We’ll arrange replacement/refund and cover return shipping

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original condition.

6.2 Return Process

1. Email us within 15 days with order number and reason
2. Wait for approval (1-2 business days)
3. Package securely (use original packaging)
4. Ship to: Melody Shop Returns, 1799 Hide A Way Road, San Jose, US 95129
5. Allow 3-5 business days for refund processing after we receive your return

6.3 Refund Details

• Refunds are issued to original payment method
• Original shipping fees are non-refundable (except for defective items)
• Return shipping costs are customer’s responsibility unless item was damaged

6.4 Exchanges

For incorrect string gauges or mouthpiece sizes, follow the return process indicating you want an exchange. We cover one-way shipping for defective item exchanges.

7. Liability Limitations

Melody Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from misuse of products
• Delays beyond our control (natural disasters, strikes, etc.)

8. Privacy and Data Protection

We respect your privacy. Personal information is handled according to our Privacy Policy.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 1799 Hide A Way Road, San Jose, US 95129